Access Group recently completed a transaction in which a population of Federal loans were sold to Nelnet, Nelnet Bank and/or North Texas Guarantee. All impacted borrowers will receive a notification; however, there will be no change in the handling of their loans. All loans will continue to be serviced by Nelnet, account numbers will remain the same, payments will continue to be made to Nelnet, and for borrowers who have automatic payments and/or other electronic communication channels set up, those will continue uninterrupted. There is no action necessary on your part.
If you have any questions or concerns, please don’t hesitate to contact Nelnet at 1-888-486-4722 or by email by visiting Nelnet at www.nelnet.com/nelnetforms/emailus.
Access Group Federal student loans are serviced by Nelnet. You can look up the status of your Access Group Federal student loan by creating an electronic login through Nelnet's website. You can also contact Nelnet by one of the following methods:
| Phone Number | 1-888-486-4722 |
|
Payment Address |
Nelnet PO Box 2970 Omaha, NE 68103-2970 |
| Correspondence Address | Nelnet PO Box 82561 Lincoln, NE 68501-2561 |
| Correspondence Email Address | Nelnetcustomersolutions@nelnet.net |
Private Access Group student loans are serviced by Firstmark Services, a Division of Nelnet ("Firstmark").
You can look up the status of your private Access Group student loan by creating an electronic login through Firstmark's website. You can also contact Firstmark by one of the following methods:
| Phone Number | 1-844-213-1490 |
|
Payment Address |
Firstmark Services PO Box 2977 Omaha, NE 68103-2977 |
| Correspondence Address | Firstmark Services PO Box 82522 Lincoln, NE 68501-2522 |
| Correspondence Email Address | Customer.Service@FirstmarkServices.com |
Below is a list of several private loan types serviced by Firstmark Services. (Note: Even if you do not see your specific loan type listed, you may still have a private loan that is serviced by Firstmark.)
|
Business Access® |
Comprehensive Access® |
Dental Access® |
Graduate Access® |
Health Access® |
|
Law Access® |
Medical Access® |
Optimum Access® |
Sponsored Access® |
Helpful Tip
To find detailed information, including servicers on ALL of your federal student loans, please visit the National Student Loan Data System.
Log in or create a Financial Service Authority ID at studentaid.gov.